FAQs

Colony Dry Cleaners’ interactive website allows for you to sign up for our pick-up and delivery service, offering you quality dry cleaning, professional shirt laundering, and other laundering services to your home or office.

Our website enables you, as a delivery customer, to request a pickup. Online payments can be processed on our website as well. ColonyDryCleaners.com includes many other great features offered to customers who choose to visit our store locations. Simply click “My Account” on our menu and follow the instructions given. As a customer, our website allows you to view your orders with us and also check their status. We offer a convenient online payment system, available to those customers who have set up charge accounts with us.

Our website enables us to keep our customers updated with the latest news involving our business. We post coupons available for you to print in the convenience of your own home.

Simply click on the “Sign Up!” box that appears in the top right of our web page. You will then be guided through the new customer area.

After signing-up, when can I expect to begin my service?

An email will be sent to you to confirm your application. You will then be contacted by our Route Manager to start your service.

No, there are no additional fees to use our service. We follow the same price list used in each of our locations. Prices for Rochester and Geneseo can be viewed under the Pricing & ServicesPricing & Services page of our website. For Batavia pricing, please call.

We offer a few different ways to request a pick-up. We can have our system text the evening prior to your service day twice a week, you can also request a pick-up through our APP or our website. Your pickup and delivery days will be based on your address. We will place you on a route for one of the following: Monday/Thursday service, or Tuesday/Friday service. We pick up and deliver on both days.

Monday through Friday anytime between 8am – 4pm

You choose your designated delivery area. Some common locations include: front door, back door, patio area, or garage.

No. We do not require you to be there. We will provide you with an over-the-door hanger to be placed over the top of your door. You can hang your Burgundy drop off bag on the hook for the driver to pick-up. The driver will then hang your finished dry cleaning there when they deliver it back to you.[

We offer two types of payments for our pick-up and delivery service. You can choose whether you would like us to send you a bill monthly, or we can place your Credit Card number on file and we can charge it at the end of every month. Your billing information will reside on secured server, and will only be used for future transactions with Colony Dry Cleaners.

www.colonydrycleaners.com uses a web-based encryption and authentication service for all your transactions, to ensure your information is completely secure.

Place a Special Care Form completely filled out in your Burgundy drop-off bag. This form allows you to alert us of any garments requiring special care to change your starch preference or an alteration or repair needed.

You can expect to receive premium quality care for all your dry cleaning and laundry needs. Here at Colony, we use the latest state of the art technology to ensure each customer is fully satisfied.

We are a locally owned business. Our main plant is located at 695 Howard Road in Rochester, New York. For location-specific information please visit our Locations & Contact page.

Colony Dry Cleaners utilizes a computer based garment identification system to avoid any misplaced or lost items. If a garment is missing from your order, please contact us at 585-235-3414 or contact us through the website as soon as possible. If for some reason, we cannot locate your garment, Colony will provide you a credit to the original form of payment for the fair value of that garment, as explained in the American National Standards Institute National Fair Claims Guide for Consumer Textile Products, to a maximum of 10x the cleaning cost. It is our goal to make every one of our customers happy.

If, in a rare instance, you find a damaged item in your order, please contact us at 585-235-3414 or contact us through the website as soon as possible. Upon receiving your damaged garment, we will send it to our dry cleaning facility for an analysis and then we will contact you within 5 business days to resolve the dispute with you. If we determine that we are responsible for the damage to your garment, Colony will provide you a credit to the original form of payment for the fair value of that garment, as explained in the American National Standards Institute National Fair Claims Guide for Consumer Textile Products, to a maximum of 10x the cleaning cost. It is our goal to make every one of our customers happy.

Colony Drycleaners respects your privacy. Across our business, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to provide service and support, and share service and company news and offerings with you. We do not sell your personal information. We don’t share your personal data. We strive to ensure that every customer experience is safe and secure. At any time you may contact Colony Dry Cleaners with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. We strive to ensure a high level of security and confidentiality.

The website is designed to give you options concerning the privacy of your credit card information, name, address, e-mail, and any other information you provide us. Colony Dry Cleaners is committed to data security with respect to information collected on our site. We offer the industry-standard security measures available through your browser called SSL encryption. If at any time you would like to make a request for a service, but do not want to provide your credit card information online, you may place an order without credit card information and a representative will contact you. Alternatively, you may always contact a customer service representative over the telephone. Simply call 585-748-1501 or 585-235-3414. It has always been a Colony Dry Cleaners’ practice to contact customers in the event of a potential problem with your request for service or any normal business communication regarding your order. While we strive to protect your personal information, Colony Dry Cleaners cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Colony Dry Cleaners and Batavia Tailors and Cleaners strive to provide the very best quality dry cleaning for their customers. In the event you are not completely satisfied with the service, please contact us by phone; Alisa 585-748-1501 or Steve 585-235-2338 or by emailing us at customerservice@colonydrycleaners.com